🇺🇸 Lene Kottal Professional Genealogy Contact Lene Kottal

Do I have to pay you if you cannot find the requested information?

Yes. You must pay for the time spent researching and writing, even if the requested information could not be found. Various circumstances can lead to inconclusive research, for instance if the authorized time is insufficient. Other times, there may have been plenty of time for research but it had to be concluded that the information is not available in any known source.

Even if the genealogy research question is not answered, the research time is never wasted. The research report will show which sources were researched, what the findings were, and how the findings relate to your research question. It is all documented in the research report.

Back to FAQ
What is the hourly price for genealogical research services?
Can I get a discount?
Do you charge costs for photocopies, etc.?
Is there a minimum order?
Do you require a prepayment (retainer fee)?
How do I pay you?
How many hours does it take to identify my ancestors?
When can I expect that the project is completed?